Refund policy

Return & Refund Policy

At libra 8, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused, unworn, and unwashed.
  • Have all original tags attached.
  • Be in its original packaging.
  • Be free from stains, odors, damage, or alterations.
  • Be accompanied by proof of purchase or order number.

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized T-shirts.
  • Limited edition or final-sale products.
  • Gift cards.
  • Products purchased during clearance sales (unless damaged or defective).

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:

Email: sreebinbinu01@gmail.com

Please include:

  • Your order number.
  • Photos of the item and packaging.
  • A brief description of the issue.

After verification, we will offer a replacement or full refund at no additional cost.

4. Exchanges

We offer exchanges for:

  • Size issues.
  • Defective items.
  • Incorrect products received.

Exchange requests must be submitted within 7 days of delivery.

Exchanges are subject to stock availability.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Online payments will be refunded to the original payment method within 5–10 business days.
  • Cash on Delivery (COD) orders will be refunded via bank transfer or UPI within 5–10 business days.

6. Return Shipping

  • If the return is due to a defective, damaged, or incorrect product, we will cover the return shipping cost.
  • For size exchanges or change-of-mind returns, customers may be responsible for return shipping charges.

7. Cancellation Policy

Orders may be canceled before they are shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

8. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact:

[Your Brand Name]
Email: sreebinbinu01@gmail.com
Phone: 8584562584
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM