Shipping Policy

 

Thank you for shopping with libra 8. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed, shipped, or delivered on Sundays or public holidays.
• During sales, product launches, or peak shopping periods, processing times may be longer than usual.

2. Shipping Coverage

We currently ship across India.

For international shipping inquiries, please contact us at support@libra8.com.

3. Estimated Delivery Time

Delivery times may vary depending on your location.

Delivery timelines are estimates and may be affected by factors beyond our control.

4. Shipping Charges

• Free Shipping on orders above ₹[Amount].
• A standard shipping fee of ₹[Amount] may apply to orders below the free shipping threshold.
• Shipping charges, if applicable, will be displayed during checkout before payment.

5. Order Tracking

Once your order is shipped, you will receive:

• A shipping confirmation email and/or SMS.
• A tracking number.
• A tracking link to monitor delivery status.

6. Delivery Delays

Delivery may be delayed due to:

• Weather conditions.
• Public holidays.
• Natural disasters.
• Transportation disruptions.
• Government regulations or restrictions.
• Courier partner operational issues.

We appreciate your patience in such situations.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

We are not responsible for delays, failed deliveries, or additional charges resulting from:

• Incorrect addresses.
• Incomplete addresses.
• Incorrect phone numbers.

If you notice an error in your shipping details, contact us immediately after placing your order.

8. Undeliverable Packages

If a package is returned to us because:

• The address is incorrect,
• Delivery attempts were unsuccessful,
• The package was refused,

additional shipping charges may apply for re-shipment.

9. Damaged or Missing Packages

If your order arrives damaged or if any items are missing:

• Contact us within 48 hours of delivery.
• Provide your order number and clear photographs of the package and product.

We will investigate the issue and provide an appropriate resolution.

10. Lost Shipments

If your shipment is marked as delivered but you have not received it:

• Contact the courier service first.
• If the issue remains unresolved, contact our support team within 7 days of the delivery status update.

We will assist in coordinating with the courier partner.

11. Cash on Delivery (COD)

Cash on Delivery may be available for eligible locations.

We reserve the right to limit or disable COD for certain pin codes, order values, or promotional periods.

12. Contact Us

For shipping-related questions, please contact:

libra 8
Email: sreebinbinu01@gmail.com
Phone: +91 6564544952
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST